Delivery & Returns


The Belle Promise!

We stand behind our items and want you to be satisfied with them! We always do our best to take care of our customers – dealing with all situations responsibly and fairly. 

Delivery timing & Method:

Please take note that we have excluded the following outlying areas from our shipping options, unfortunately we cant deliver to you within the time frame promised as the delivery to outlying areas take longer and is a unreliable.:

1. Mpumalanga

2. North West

If you are willing to take the chance and are willing to wait longer then please contact us directly. 

This is our time frame for central and local areas: 

Upon receiving your order, we will process it within 48-72 hours (depending on what bank you paid from, excluding Weekends and Public Holidays). Thereafter your order will be shipped to you within 10-20 business days.

If the courier has a problem, they will attempt to make contact with you through the mobile number that you have provided upon check out. Please make sure that you have provided your name, surname, correct address with postal code and the correct phone number in order to avoid delays. Often orders are delayed because of incorrect information provided and we cant take responsibility for this. 

If there is a delay, please email me and I will try and speed up the process as best I can but unfortunately at times its best to be patient until your order arrives. 

MAIN DISTRIBUTION METHOD USED - DROP SHIPPING
Our items are sent with drop shipping directly from our International suppliers to you in order to keep prices competitive, allow a wider variety and reduce shipping fees. 

We do our best to supply the best quality products and a wider variety of styles that are unique to the South African market at the best value by saving overhead costs where we can. 

Delivery costs:

We offer FREE delivery nationwide! (Mpumalanga, north west and other outlying areas excluded) 

    NO RETURNS & REFUNDS

    Only Store Credit:

    • If you are to receive online store credit, the credits will be emailed to you as a discount coupon 
    • Please allow up to 72 hours for your store credit to be applied from the date on which we receive your items.
    • Store credits are valid for 12 months before expiry.
    • To use your store credits you will have the option in the checkout to apply your discount coupon code on the payment step.
    We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions or sizing or styling at orders@belleboutique.co.za.