Delivery & Returns


The Belle Promise!

We stand behind our items and want you to be satisfied with them! We always do our best to take care of our customers – dealing with all situations responsibly and fairly. 

Delivery timing & Method:

Please take note that we have excluded the following outlying areas from our shipping options, unfortunately we cant deliver to you within the time frame promised as the delivery to outlying areas take longer and is a unreliable.:

1. Mpumalanga

2. North West

If you are willing to take the chance and are willing to wait longer then please contact us directly. 

This is our time frame for central and local areas: 

An automatic notification email will be sent to you once the tracking number has been allocated to your order. You can track your order at 17track.net. Please kindly allow 2-3 working days for this process and then the order will be on its way to you.

Your order will be shipped to you within 15-20 business days. Please read through our Delivery & Returns policy: https://belleboutique.co.za/pages/delivery-returns

If there are any questions about your order, please feel free to email us at orders@belleboutique.co.za or WhatsApp +64 021 158 6690.
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Please make sure that you have provided your name, surname, correct address with postal code and the correct phone number in order to avoid delays. Often orders are delayed because of incorrect information provided and we cant take responsibility for this. 

If there is a delay, please email me and I will try and speed up the process as best I can but unfortunately at times its best to be patient until your order arrives. 

MAIN DISTRIBUTION METHOD USED - DROPSHIPPING
Our main method of fulfilment is Drop Shipping: Dropshipping is a supply chain management method in which the retailer does not keep goods in stock but instead transfers its customer's orders and shipment details to either the manufacturer, another retailer, or a wholesaler, who then ships the goods directly to the customer. Our items are sent directly from our International suppliers to you in order to keep prices competitive, allow a wider variety and reduce shipping fees. 

We do our best to supply the best quality products and a wider variety of styles that are unique to the South African market at the best value by saving overhead costs where we can.

Delivery costs:

We offer FREE delivery nationwide! (Mpumalanga, North West and some other outlying areas are excluded). No custom duties and fees majority of the time (if you receive a notification for custom duties please contact us. There are scams going around where customers are sent a text, please don't pay anything or reply to a text unless its verified with me and the courier company).

    NO RETURNS & REFUNDS

    Only Store Credit:

    • If you are to receive online store credit, the credits will be emailed to you as a discount coupon 
    • Please allow up to 72 hours for your store credit to be applied from the date on which we receive your items.
    • Store credits don't expire.
    • To use your store credits you will have the option in the checkout to apply your discount coupon code on the payment step.
    We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions or sizing or styling at orders@belleboutique.co.za.