Delivery & Returns

The Belle Promise!

We stand behind our items and want you to be satisfied with them! We always do our best to take care of our customers – dealing with all situations responsibly and fairly. 

Delivery timing & Method:

We deliver anywhere in South Africa. Upon receiving your order, we will process it within 48-72 hours (depending on what bank you paid from, excluding Weekends and Public Holidays). Thereafter your order will be shipped to you within 10-20 business days.

If the courier has a problem, they will attempt to make contact with you through the mobile number that you have provided upon check out.

If there is a delay, please email me and I will try and speed up the process as best I can but unfortunately at times its best to be patient until your order arrives. If you order arrives after 40 Days, I will send you a 20% OFF voucher for the inconvenience. 

MAIN DISTRIBUTION METHOD USED - DROP SHIPPING
Our items are sent with drop shipping directly from our International suppliers to you in order to keep prices competitive, allow a wider variety, speed up the shipping time, reduce shipping fees and eliminate a second shipping fee (local courier from me to you). 

We do our best to supply the best quality products and the best options and variety of styles that are unique and new to the SA market at the best value to you by saving costs where we can. 

Delivery costs:

We offer FREE delivery nationwide!

Returns:

We know returning an item can be disappointing so we've made the process as easy as possible. If you have changed your mind about an item, we may offer store credit, provided that:

  1. the request is made within 7 days of purchase;
  2. that you provide satisfactory proof of purchase (upon request from Belle Boutique i.e. your order number);
  3. the merchandise is in saleable condition (that is, the item is unworn or unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and
  4. the item is not a sale item 

NO REFUND option is available.  All returns will be at the customers own cost. 

Store Credit:

  • If you are to receive online store credit, the credits will be emailed to you as a discount coupon 
  • Please allow up to 72 hours for your store credit to be applied from the date on which we receive your items.
  • Store credits are valid for 12 months before expiry.
  • To use your store credits you will have the option in the checkout to apply your discount coupon code on the payment step.
We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions or sizing or styling at orders@belleboutique.co.za. If you have any enquiries regarding your return or our Returns Policy, please contact us.